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Manage open claims online

Is it possible to access claims online? Have you received a dunning letter from eCollect by post, e-mail or SMS and would like to be informed about the collection process? The eCollect customer portal gives you quick and easy access to the debt collection information you are interested in. Via the eCollect customer portal you can directly view any claims addressed to you. It provides you with information about all data related to claims without being restricted by working hours or waiting times on the phone.

eCollect Chatbot

How can the eCollect chatbot help me? Our intelligent virtual assistant makes interacting with eCollect easy and convenient for you. It saves you valuable time and is available around the clock. With the eCollect-Chatbot you can choose the quickest way to submit your concern. Where do I find my virtual assistant? You can find your virtual assistant at https://ecollect.online. To confirm your access authorisation, you are required to enter your eCollect file number and your e-mail address or telephone number (including country code).

Objecting to a debt collection claim

How do I justify the objection for a collection claim from eCollect? You do not accept the eCollect claim and intend to file an objection. In doing so, we ask you to consider the following: Simply writing ‘I hereby object to the claim / I wish to file an objection’, is not sufficient, as each objection must be supported by one or more reasons. What are legitimate reasons to object a claim?

Objection to collection claim

How do I object to a collection request from eCollect? You have received a dunning letter from eCollect by post or electronically. If you wish to object to this claim, we will of course give you the opportunity to submit a statement on the collection case subject to certain conditions. What information must be included in an objection to a collection claim of eCollect AG? You can send us your objection to an eCollect claim by e-mail or via our chatbot in your customer portal.

Persons authorised to contact eCollect

Can another person contact eCollect regarding my collection claim? The information regarding payment obligations of natural persons constitutes personal data regarding the European General Data Protection Regulation (GDPR) and may not be disclosed to third parties without the debtor’s consent, unless the disclosure is mandatory to protect overriding legitimate interests. Anyone can contact us, but we may only communicate collection claim procedures with the addressee of the claim. How do I submit inquiries regarding existing claims?

Defer payment with eCollect

Will eCollect grant me a deferment of payment? You are temporarily facing difficulties making payments and therefore, not able to settle the due collection claim within the set payment period. If so, eCollect AG takes your circumstances into consideration and is prepared to grant you a deferral of payment under certain conditions. – How can I ask eCollect for a payment extension? The deferral of payment is subject to the following condition:

Providing information pursuant to Art. 14 GDPR

Information duties according to Art. 14 GDPR eCollect as a legal service provider is entitled to process your personal data on the basis of legal authorisation standards for the purpose of contract implementation or legal prosecution as well as within the scope of our own claim management. If personal data is not collected directly from you as a person concerned, we are obliged to inform you about the processing of your data by eCollect AG in accordance with the requirements of Art.